Return Policy

At 株式会社コウカ総合商社, customer satisfaction is our priority. This Return Policy details the procedures and conditions for returning products purchased from us, ensuring a clear and professional process.

1. Eligibility for Returns

  • Products must be unused, undamaged, and in their original packaging.
  • Returns are accepted within 30 days from the date of delivery.
  • Customized or personalized products are not eligible for return unless they are defective or damaged.

2. Reasons for Return

  • Defective or Damaged Items: Products with manufacturing defects or damage during transit.
  • Incorrect Items: Items different from the order specifications.
  • Quality Issues: Products not meeting quality standards.

3. Return Process

  • Notification: Contact us via email at service@yuukageneral.com within the return period, providing order details and reason for return.
  • Approval: Receive a Return Authorization (RA) number once your request is reviewed and approved.
  • Return Shipment: Send the product back using a trackable shipping method. Customers bear the return shipping costs unless the return is due to our error.
  • Inspection: Upon receipt, we will inspect the returned item within 7 business days.

4. Refunds and Replacements

  • Refunds: Approved returns will be refunded via the original payment method within 7-10 business days after inspection.
  • Replacements: If preferred, we can replace defective or incorrect items instead of issuing a refund.

5. Non-Returnable Items

  • Customized or personalized products, unless defective.
  • Items damaged due to misuse or mishandling.
  • Clearance or final sale items.

6. Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error or defect.
  • We cover shipping costs for exchanges or replacements caused by our mistake.

7. Exceptions and Special Cases

  • For any disputes or special cases, please contact our customer service team for assistance.

8. Contact for Returns

    • Email: service@yuukageneral.com
    • Please include your order number, reason for return, and photographs if applicable.

This policy aims to facilitate smooth and transparent returns, maintaining trust and satisfaction with our products and services.