Shipping Policy

At 株式会社コウカ総合商社, we are committed to delivering your orders accurately and promptly. This Shipping Policy outlines our procedures, costs, and delivery times to ensure a smooth shipping experience.

1. Shipping Methods and Carriers

  • We partner with reputable logistics providers to ensure reliable delivery.
  • Shipping methods vary based on destination and order size.
  • Available carriers include Japan Post, courier services, and other local logistics companies.

2. Shipping Costs

  • Shipping fees are calculated based on the weight, dimensions, and destination of each order.
  • Customers will see the exact shipping cost during checkout before completing the purchase.
  • We offer free shipping promotions for certain order thresholds or campaigns.

3. Delivery Timeframes

  • Domestic Orders (within Japan): Typically delivered within 3-7 business days after order confirmation.
  • International Orders: Delivery times vary by country, generally between 7-21 business days.
  • Please note that delivery times are estimates and may be affected by customs, weather, or other external factors.

4. Order Processing

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

5. Shipping Confirmation

  • Customers will receive a tracking number once the order has been shipped.
  • Tracking information can be accessed via email or through our website.

6. Customs and Import Duties

  • For international shipments, customs duties, taxes, and import fees are the responsibility of the recipient.
  • Customers should check their local customs regulations prior to ordering.

7. Shipping Restrictions

  • We do not ship to P.O. boxes or military addresses unless specified.
  • Certain products may be restricted or prohibited in some countries; please verify before ordering.

8. Lost or Damaged Shipments

  • We are not responsible for delays caused by external factors or for lost or damaged shipments.
  • Customers should contact the carrier directly for issues related to delivery.

9. Changes to Shipping Policy

  • We reserve the right to update this Shipping Policy as needed.
  • Any updates will be posted on our website with an effective date.

10. Contact

For questions or assistance regarding shipping, please contact us at:

    • Email: service@yuukageneral.com

This policy ensures transparency and efficiency in our shipping process, providing clear expectations for our customers.