Shipping Policy
At 株式会社コウカ総合商社, we are committed to delivering your orders accurately and promptly. This Shipping Policy outlines our procedures, costs, and delivery times to ensure a smooth shipping experience.
1. Shipping Methods and Carriers
- We partner with reputable logistics providers to ensure reliable delivery.
- Shipping methods vary based on destination and order size.
- Available carriers include Japan Post, courier services, and other local logistics companies.
2. Shipping Costs
- Shipping fees are calculated based on the weight, dimensions, and destination of each order.
- Customers will see the exact shipping cost during checkout before completing the purchase.
- We offer free shipping promotions for certain order thresholds or campaigns.
3. Delivery Timeframes
- Domestic Orders (within Japan): Typically delivered within 3-7 business days after order confirmation.
- International Orders: Delivery times vary by country, generally between 7-21 business days.
- Please note that delivery times are estimates and may be affected by customs, weather, or other external factors.
4. Order Processing
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
5. Shipping Confirmation
- Customers will receive a tracking number once the order has been shipped.
- Tracking information can be accessed via email or through our website.
6. Customs and Import Duties
- For international shipments, customs duties, taxes, and import fees are the responsibility of the recipient.
- Customers should check their local customs regulations prior to ordering.
7. Shipping Restrictions
- We do not ship to P.O. boxes or military addresses unless specified.
- Certain products may be restricted or prohibited in some countries; please verify before ordering.
8. Lost or Damaged Shipments
- We are not responsible for delays caused by external factors or for lost or damaged shipments.
- Customers should contact the carrier directly for issues related to delivery.
9. Changes to Shipping Policy
- We reserve the right to update this Shipping Policy as needed.
- Any updates will be posted on our website with an effective date.
10. Contact
For questions or assistance regarding shipping, please contact us at:
-
- Email: service@yuukageneral.com
This policy ensures transparency and efficiency in our shipping process, providing clear expectations for our customers.